Loss Adjusting Services

We aim to provide the Insurance Industry, in Malta and abroad, with an efficient, independent and cost-effective service to handle claims lodged by the respective policy-holder.

OUR SERVICE IS   Professional Timely Efficient Independent

Customer Oriented

We draw on 14 years experience in the insurance market in broking, underwriting and loss adjusting roles dealing with every class of business transacted in Malta, including re-insurance. Having previously formed part of a claims department, we are able to identify and satisfy your needs in a direct and comprehensive manner.

Our services are available 24/7 to enable us attend on site as soon as possible and collect as much information as possible in the early stages of the loss.

We will:
Attend on site as soon as is practicable
Recommend any action required of the policy-holder to them directly
Identify action necessary to reduce and contain the damage to property and business where applicable
Agree action and documents required of the policy holder
Guide the policy-holder through the action required as necessary
Appoint any specialist consultants as may be required on your behalf
Provide you with a Preliminary Advice giving brief description of the event and an opinion on policy liability
Estimate a Provisional Reserve
Send you a Preliminary Report including photographs
Correspond with your policy-holder and third parties if applicable
Collect documentary evidence of the quantum of the claim
Consider the amounts claimed in comparison with market costs
Confirm policy-holders’ entitlement in accordance with the terms of the policy
Explain entitlement to policy-holder
Obtain confirmation of acceptance of the recommended settlement
Secure subrogation of the policy-holder’s right on the subject matter
Recommend settlement which in our opinion should be paid to the policy-holder in the terms of the insurance contract
Pursue recovery of your outlay where applicable
Keep you updated of significant developments throughout the above process
Where we consider that policy liability is not engaged, we will inform you and then repudiate the claim on your behalf.